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How do I book?You can easily book a Sonder on the main page of our website. You can browse by specific dates and cities, then add filters such as neighborhood, price, and parking. Need help finding your perfect space? Email us at firstname.lastname@example.org. For stays 90 nights and longer, please email our sales team at email@example.com .
Are there any extra charges or fees?In addition to the cost of staying, we charge standard hotel taxes (based on local laws and regulations) as well as a cleaning fee. You will see the full breakdown of your charges before payment. For stays up to 30 nights, you won’t be charged for a security deposit, but we do need a credit card on file in case of incidental charges, such as damage to the property or furniture. For stays longer than 30 nights, we may charge a deposit depending on where you’re staying, but it will be returned once we’ve completed a check of the property after your stay.
Why was my booking canceled?On rare occasions we may not be able to move forward with a stay if a guest does not pass our verification checks, or we have reason to believe that our House Rules may be broken. The safety and security of our guests, employees, neighbors, and partners is our top priority, so we take a cautious and secure approach to the bookings we accept. We apologize for any inconvenience this causes. We are constantly working to optimize our safety and security processes. To protect the integrity of these processes, we’re unable to share the details of our risk evaluation policy, which may result in a particular booking being canceled. Please be assured that these decisions are made using information provided during the booking process, in line with all relevant local regulatory requirements, and they are not made based on protected characteristics such as gender, race, or religion. Many booking behaviors are analyzed including length of stay and whether the guest is booking locally, among other factors, to make decisions around possible risks associated with a given stay.
How do I request an early check-in or a late checkout?Our check-in time is 4 p.m. and our checkout time is 11 a.m. You can also contact us if you have a special circumstance. We'll do our best to accommodate.
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